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E-mail Frequently Asked Questions
How Can I Change my Password?
If a person prefers to change or customize their password they may use the “Change Password” link found in Zimbra's Preferences Tab after logging into Zimbra. Anyone wishing to change their password or those who do not know or remember their password may bring appropriate identification to the CNS department during business hours. We will also accept telephone password "reset" requests but will ask for identifying information to verify the caller. Unless you come to CNS in person, the password "reset" will require you to change it again the first time you log into the Zimbra Web Client.
How Can I Access My E-mail Account?
All Faculty, Staff, and Students may access their email at any time, from any computer with Internet access through our Zimbra Web Client interface. If you wish to learn more about the Zimbra web client we provide the complete on-line searchable documentation.
We have also posted several documents describing how to use various 3rd-party E-mail Clients on our E-mail Tutorials page. Examples of 3rd-party clients include Microsoft Outlook Express and/or Outlook, Netscape Mail, Mozilla Thunderbird, and Eudora.
- You may download Mozilla Thunderbird, the campus recommended standard, here.
Note: Using 3rd-party E-mail Clients greatly limits the remote availability of messages since they are stored only on the user's local machine instead of the WebMail server. For this reason, CNS strongly recommends the use of WebMail for e-mail needs when using multiple computers.
What Is The Amount Of Storage Space For My Mailbox?
All Faculty, Staff and Students receive a 150MB size limit for their Zimbra collaboration space. This limit applies to all features associated with the Zimbra service, including your inbox, folders, calendar, documents, and briefcase. If you reach this limit, all incoming e-mails will be blocked until space is recovered by deleting messages, emptying the trash, downloading messages into a 3rd-party e-mail client (such as those described above), or by removing documents from the briefcase or document storage area.
Note: Using 3rd-party E-mail Clients allows users to have a virtually unlimited mailbox size (as large as their personal hard drive allows), however, use of these clients greatly limits the remote availability of messages since they are stored only on the user's local machine instead of the WebMail server. For this reason, CNS strongly recommends the use of Zimbra Web Client for their e-mail needs.
Are There Attachment Size-Limits On Incoming Or Outgoing E-mails?
Each individual message is restricted to 20MB in total size, whether it is incoming or outgoing. If you are working with large files such as Presentations, CAD files, or large sounds or images, then you should consider alternative methods of transferring files such as posting them to your web space. WinZip or other compression program can also be used to compress the file into a smaller size.
Note: Although the Muskingum University limitation is 20MB, outside providers (such as MSN, Hotmail, AOL, and Yahoo) may impose smaller or larger limits which may affect the ability to send large e-mails off campus.
Is It Possible to Change My Address?
Per institutional policy, it is NOT possible to change your email address except under extreme conditions. Your address determines your username for all systems on the Muskingum University Network, and as such changing it would affect your access to services and records on our network.
Users who find their accounts compromised or hacked can visit CNS during business hours to reset passwords and regain control of their account (University ID Required). To protect accounts, we require passwords that are at least 6 characters long, and we recommend passwords that contain numbers, letters, and punctuation.
Users who find their accounts flooded with spam and junk mail can review their options in the following section.
I Am Getting A Lot Of Spam And Junk Mail To My Address... What Can I Do About It?
Muskingum University utilizes a Barracuda Network Appliance for Spam Filtering. This provides protection against many types of spam and junk mail.
The Zimbra Web Client offers users the ability to create various content filters as well as sender-filtering through Options.
3rd-Party E-mail Clients offer varying spam filtering capability. The E-mail Tutorials page providers further details on each individual client.
Note: The CNS office can help you "clean out" your mailbox upon request if you have several "pages" of mail that you don't want.
I Am A Returning Student... How Do I Reactivate My Address?
Any students who leave Muskingum University for at least 6 months or longer will have their accounts removed until their return unless prior arrangements are made through CNS. If the student returns to the school, upon notification of re-admission by the Admissions office, CNS will re-activate the account automatically.
Staff and Faculty accounts are kept for up to 6 months beyond their departure date, and the same conditions apply as described above.
I Am A Graduating Student... Can I Keep My Address After Graduation?
Graduating Student accounts are kept intact for one year
from the last date of attendance. Beyond that, degree holding students can keep their accounts available for $5/month.
Students can e-mail their Name, Username, Student ID number along with a brief request for this to cns@muskingum.edu. They can also request this service by calling us at x8050 or by visiting CNS during business hours.
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